This agreement was last modified June 2022.
Notification of Terms and Conditions
Our commitment to you/your client
You/Your client will always be assessed by a qualified physiotherapist, personal trainer or sports therapist depending on the service you require. You/Your client will then be seen by either a qualified physiotherapist, OT, personal trainer, sports therapist or rehab therapist. Our physiotherapists are all registered with the Health and Care Professions Council and Chartered Society of Physiotherapists and will examine and treat you/your client in line with the Chartered Society of Physiotherapy's code of practice. After examination the physiotherapist, personal trainer or sports therapist will explain her/his assessment of the presenting concerns and propose treatment if appropriate, explaining what is involved, including any risks. You/your client may decline any of the treatments proposed, without prejudice.
Your/your client’s consultation and treatment will usually be on a one-to-one basis (unless otherwise agreed) and in the privacy of the treatment room/cubicle or in a chosen domiciliary setting.
Your/your client’s appointment/s will be scheduled according to their needs and to the best of our ability.
Anyone may book an appointment. This should be done by telephone on 0800-043-0327
Fees for Assessment/Treatment
Services are available at our Long Buckby clinic for clients with MSK conditions. Services are available at Hawthorn Park for clients with Neurological Conditions and MSK conditions. Standard neurological appointments are one hour long consisting of 50 minutes treatment and 10 mins of exercise email and notes – whilst client dressing/ preparing to leave. Standard MSK appointments are 45 minutes long consisting of 35 minutes treatment and 10 minutes of exercise email and notes.
Neuro Clinic Treatments Initial Ax £135.00 includes a 15-minute initial telephone triage, 1 hour clinic assessment and a brief summary with recommendations
Detailed reports are based on £90.00 per hour
Neuro Clinic Treatments Follow on £90.00 60-minutes
Clinic Treatments MSK Initial Ax £75.00 15-minute telephone triage and 45-minute clinic
Clinic Treatments MSK Follow on £55.00 45 minutes
Personal Training IA £115.50 15-minute triage call/60 minute in person session
and 6-week exercise plan
Personal Training Follow on £50.00 45 minutes
Sports Therapy/Massage IA £66.00 15-minute triage call/45 minute in person session
Sports Therapy/Massage follow on £50.00 45 minutes
Sports Therapy/Massage follow on £33.00 30 minutes
Clinic Treatments Rehab Therapist £55.00 60 minutes
Clinic Treatments Rehab Technician £50.00 60 minutes
FES Cycling Physiotherapist 60 £110.00 60 minutes
FES Cycling Physiotherapist 45 £82.50 45 minutes
FES Cycling Physiotherapist 30 £55.00 30 minutes
FES Cycling Rehab Therapist 60 £75.00 60 minutes
FES Cycling Rehab Therapist 45 £56.25 45 minutes
FES Cycling Rehab Therapist 30 £37.50 30 minutes
Alter-G, Physiotherapist 30 £55.00 30 minutes
Alter-G, Rehab Therapist 30 £37.50 30 minutes
REX/Rewalk/Freewalk Initial Ax £250.00 90 minutes (approx)
REX/Rewalk/Freewalk Follow up £120.00 - £210.00 60 minutes
FES Initial Ax £150.00 to include a 15-minute initial telephone triage and 60-minute hands on assessment. This price includes one set of standard electrodes. Other electrodes must be paid for as extra.
Reports are based on £90.00 per hour.
FES Follow on/review £100.00 60 minutes
Neurofit Classes £13.50 per class (purchased in advanced blocks)
Home Visit – Neurological Physio £135.00 Initial Ax per hour plus travel and mileage, to include 15-minute telephone triage, 60-minute domiciliary assessment and brief summary of findings and recommendations.
£90.00 per hour treatment
£90.00 per hour travel
£0.45 per mile
If a detailed report is required writing time is based on £90.00 per hour
Home Visit – MSK Physio £75.00 Initial Ax per hour, plus travel and mileage, to
include 15-minute telephone triage and 45-minute initial
£55.00 per 45 min treatment
£75.00 per hour travel
£0.45 per mile
Requested reports and/or letters are charged in respect of the total time taken to prepare them. They are based on the standard therapy costs as shown above.
Telephone conversations over 15 minutes will be charged and are again based on the above standard therapy costs. Administration charges are billed at £25.00 per hour.
PhysioFunction Ltd. is registered with the major insurance companies including BUPA and AXA, and can invoice these companies directly. Please note that the ultimate responsibility for settling your/your clients’ account lies with you/your client and you/your client will be required to meet any shortfall arising from the claim. Late cancellations or non-attendance will also be charged directly to the client.
Please contact the relevant insurance company before embarking on a course of treatment to confirm:
Please note that for BUPA and AXA clients the length of the time for the appointment differs from standard. Neurological initial and ongoing sessions are 45-minutes and MSK Initial and follow-on appointments are 30-minutes.
Physiofunction is a teaching centre and has university students and work experience students shadowing/treating alongside our qualified physiotherapists. If you/your client do not want to have a student present, please advise the treating physiotherapist.
Physiofunction Ltd requires 24 hours-notice of any cancellation.
If you/your client need to cancel / re-arrange any appointments, please give us 24hrs notice. The ways you can contact us to advise us of a cancellation are by telephone to 01327 842321 or by email to firstname.lastname@example.org. Out of normal working hours there is an answerphone for you to leave a message.
We are aware that due to the nature of our service some individuals will have to cancel with short notice, however we must treat all clients the same and with less than 24-hours-notice we are unlikely to fill that appointment slot. Therefore, failure to provide 24 hours-notice of a cancellation for any reason will incur a cancellation charge which is the full cost of consultation charges at our clinic or domiciliary visits.
Please also note that Insurance companies do not always cover late cancellations or non-attendance. If not covered, these charges will be payable by you/your client.
If there are a significant number of cancellations made on your/your clients account, we will contact you/your client to discuss and agree a solution.
If a patient is more than 15 minutes late for their scheduled appointment, it will be at the discretion of the therapist if they can be treated or not.
Payment for initial consultations for private paying individuals must be made at time of booking. Payment for all other treatments is required at time of treatment or within 7 days of invoice date. Payment methods are shown on our invoice.
We confirm that PhysioFunction hold the appropriate professional indemnity insurance in respect of your/your client’s treatment. We confirm that our Physiotherapists are regulated by the Health and Care Professions Council, and are members of the Chartered Society of Physiotherapists.
We will treat all information, facts, matters, documents and all other materials of a confidential nature which we receive or create as a result of your/your client’s treatment as confidential. All written, audio, visual and video records will be stored securely. Information shared within the treatment sessions will be treated with the strictest of confidence and at no time will this information be shared with any third parties without your consent. PhysioFunction confirm that we are GDPR compliant and are registered with the Information Commissioners Office on the “Register of Data Controllers” as required by the Data Protection Act 1998. All data held by us is processed in accordance with GDPR.
Clients are required to consent to assessment and treatment. They are expected to respect the clinician during the treatment sessions. Aggressive and/or abusive behaviour will not be tolerated. Additional permission will be required for audio / video recording and for the circulation of reports to other relevant professionals.
The client is free to withdraw from therapy at any time without stating a reason provided that 24hrs notice is given for any booked appointments.
PhysioFunction Ltd reserves the right to terminate therapy at any time.
PhysioFunction Ltd reserves the right to amend these terms and conditions from time to time.