This agreement was last modified March 2024.
You will always be assessed by a qualified physiotherapist, personal trainer or sports therapist depending on the service you require. You will then be seen by either a qualified physiotherapist, OT, personal trainer, sports therapist or rehab therapist.
Our physiotherapists are all registered with the Health and Care Professions Council. Our physiotherapists and physiotherapy assistants are all registered with the Chartered Society of Physiotherapists (CSP) and will examine and treat you in line with the CSP's code of practice. After examination the clinician will explain her/his assessment of the presenting concerns and propose treatment if appropriate, explaining what is involved, including any risks. You may decline any of the treatments proposed without prejudice.
Your consultation and treatment will usually be on a one-to-one basis (unless otherwise agreed) and in the privacy of the treatment room/cubicle or in a chosen domiciliary setting.
Your appointment/s will be scheduled according to your needs and to the best of our ability.
Anyone may book an appointment. This should be done by telephone on 0800-043-0327
Services are available at our Long Buckby clinic for clients with MSK conditions. Services are available at Hawthorn Park for clients with Neurological Conditions and MSK conditions. Standard neurological appointments are one hour long consisting of 50 minutes treatment and 10 mins of exercise email and notes – whilst client dressing/ preparing to leave. Standard MSK appointments are 45 minutes long consisting of 35 minutes treatment and 10 minutes of exercise email and notes.
Neuro Clinic Treatments Initial Ax £160.00 includes a 15-minute initial telephone triage, 1 hour clinic assessment and a brief summary with recommendations.
Detailed reports £105.00 per hour
Neuro Clinic Treatments Follow on £105.00 60-minutes
Clinic Treatments Rehab Therapist £65.00 60-minutes
Clinic Treatments MSK Initial Ax £90.00 15-minute telephone triage and 45-minute clinic assessment
Clinic Treatments MSK Follow on £67.50 45-minutes
Exoskeleton Initial Ax £275.00 Up to 90-minutes
Exoskeleton Follow on £136.00 60-minutes
FES Cycling Physiotherapist 60 £125.00 60-minutes
FES Cycling Physiotherapist 45 £93.75 45-minutes
FES Cycling Physiotherapist 30 £62.50 30-minutes
FES Cycling Rehab Therapist 60 £85.00 60-minutes
FES Cycling Rehab Therapist 45 £63.75 45-minutes
FES Cycling Rehab Therapist 30 £42.50 30-minutes
Alter-G, Physiotherapist 30 £62.50 30-minutes
Alter-G, Rehab Therapist 30 £42.50 30-minutes
FES Initial Ax £175.00 to include a 15-minute initial telephone triage and 60-minute hands on assessment. This price includes one set of standard electrodes. Other electrodes must be paid for as extra. If a report is required, the cost is based on £125.00 per hour.
FES Follow on/review £120.00 60 minutes
Hydrotherapy £145.00 45-minutes
Neurofit Classes £18.60 including VAT per class (purchased in advanced blocks)
Home Visit – Neurological Physio £160.00 Initial Ax per hour plus travel and mileage, to include 15-minute telephone triage, 60-minute domiciliary assessment and brief summary of findings and recommendations.
£105.00 per hour treatment
£105.00 per hour travel
£0.45 per mile
If a detailed report is required writing time is based on £105.00 per hour
Home Visit – Rehab Therapist £65.00 per hour treatment
£65.00 per hour travel
£0.45 per mile
Sports Therapy/Personal Training IA £117.00 Includes 1.5 hours in clinic Ax
Sports Therapy/PT Follow on £60.00 45-minutes
Sports Massage IA £78.00 Includes 1 hour in clinic Ax
Sports Massage follow on £60.00 45-minutes
Requested reports and/or letters are charged in respect of the total time taken to prepare them. They are based on the standard therapy costs as shown above.
Telephone conversations over 15 minutes will be charged and are again based on the above standard therapy costs. Administration charges are billed at £30.00 per hour.
PhysioFunction Ltd. is registered with the major insurance companies including BUPA and AXA and can invoice these companies directly. Please note that the ultimate responsibility for settling your account lies with you and you will be required to meet any shortfall arising from the claim. Late cancellations or non-attendance will also be charged directly to the client.
Please contact the relevant insurance company before embarking on a course of treatment to confirm:
Please note that for BUPA and AXA clients the length of the time for the appointment differs from standard. Neurological initial and ongoing sessions are 45-minutes and MSK Initial and follow-on appointments are 30-minutes.
Physiofunction is a teaching centre and has university students and work experience students shadowing/treating alongside our qualified physiotherapists. If you do not want to have a student present, please advise the treating physiotherapist.
Physiofunction Ltd requires 24-hours’ notice of any cancellation.
If you need to cancel / rearrange any appointments, please give us 24hrs notice. The ways you can contact us to advise us of a cancellation are by telephone to 01327 842321 or by email to rehab@physiofunction.co.uk. Out of normal working hours there is an answerphone for you to leave a message.
We are aware that due to the nature of our service some individuals will have to cancel with short notice, however we must treat all clients the same and with less than 24 hours’ notice we are unlikely to fill that appointment slot. Therefore, failure to provide 24-hours’ notice of a cancellation for any reason will incur a cancellation charge which is the full cost of consultation charges at our clinic or domiciliary visits.
Please also note that Insurance companies do not always cover late cancellations or non-attendance. If not covered, these charges will be payable by you.
If there are a significant number of cancellations made on your account, we will contact you/your client to discuss and agree a solution.
If a client is more than 15 minutes late for their scheduled appointment, it will be at the discretion of the therapist if they can be treated or not.
Payment for initial consultations for private paying individuals must be made at the time of booking. Payment for all other treatments is required at time of treatment or within 7 days of the invoice date. Payment methods are shown on our invoice.
We confirm that Physiofunction hold the appropriate professional indemnity insurance in respect of your treatment. We confirm that our physiotherapists are all registered with the Health and Care Professions Council. Our physiotherapists and physiotherapy assistants are all registered with the Chartered Society of Physiotherapists (CSP).
We will treat all information, facts, matters, documents and all other materials of a confidential nature which we receive or create as a result of your treatment as confidential. All written, audio, visual and video records will be stored securely. Information shared within the treatment sessions will be treated with the strictest of confidence and at no time will this information be shared with any third parties without your consent. Physiofunction confirm that we are GDPR compliant and are registered with the Information Commissioners Office on the “Register of Data Controllers” as required by the Data Protection Act 1998. All data held by us is processed in accordance with GDPR.
Clients are required to consent to assessment and treatment. They are expected to respect the clinician during the treatment sessions. Aggressive and/or abusive behaviour will not be tolerated. Additional permission will be required for audio / video recording and for the circulation of reports to other relevant professionals.
You are free to withdraw from therapy at any time without stating a reason provided that 24hrs notice is given for any booked appointments.
PhysioFunction Ltd reserves the right to terminate therapy at any time.
PhysioFunction Ltd reserves the right to amend these terms and conditions from time to time.
We currently accept the following Private Medical Insurance
