This agreement was last modified on 9th July 2021.
This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between PhysioFunction and our clients for the provision of physiotherapy and related services, equipment supplies, medico-legal and training services. .
This Agreement remains valid until superseded by a revised agreement endorsed by the Directors.
This Agreement outlines the parameters of all physiotherapy and related services, equipment supplies, medico-legal and training services covered as they are mutually understood by the Directors. This Agreement does not supersede current processes and procedures unless explicitly stated herein.
The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent physiotherapy and related services, equipment supplies, medico-legal and training services, support and delivery to the Client(s) by PhysioFunction.
The goal of this Agreement is to manage the expectations of clients with regards to our physiotherapy and related services, equipment supplies, medico-legal and training services, and to ensure that we maintain a high standard of service.
The objectives of this Agreement are to:
This Agreement is valid from the Effective Date outlined herein and is valid until further notice. This Agreement should be reviewed at a minimum of once per 12- month period; however, in lieu of a review during this specified period, the current Agreement will remain in effect.
The Operations Manager (“Document Owner”) is responsible for facilitating regular reviews of this document. Contents of this document may be amended as required, provided mutual agreement is obtained from the directors and communicated to all affected parties. The Document Owner will incorporate all subsequent revisions and obtain mutual agreements / approvals as required.
Operations Manager : PhysioFunction
Review Period: Annually
Previous Review Date: 09th July 2021
Next Review Date: 09th July 2022.
The following detailed service parameters are the responsibility of PhysioFunction in the ongoing support of this Agreement.
The following Services are covered by this Agreement:
Effective management of physiotherapy services is a result of maintaining consistent service levels. The following sections provide relevant details of service availability and complaint handling.
Coverage parameters specific to the service(s) covered in this Agreement are as follows: