Privacy Policy and Cookies

Privacy Policy

PhysioFunction Limited is committed to upholding your privacy and taking care with your personal data as a valued client and user of our website

Who we are

The data controller is PhysioFunction Limited.

PhysioFunction is a Neurological Physiotherapy Rehabilitation Company.

Our registered address is:  50 High Street, Long Buckby, Northamptonshire, NN6 7RD.

If you have any questions about this Privacy Policy you can get in contact by writing to:

Data Protection Officer

finance@physiofunction.co.uk

Our Privacy Policy explains how we use any personal information we collect about you with regards to: 

  • Using Our Website and contacting us via our website
  • Contacting our Social Media Channels
  • Enquiring about our service via Telephone.
  • Enquiring about our service via Email
  • People who register and become a new client of PhysioFunction Ltd
  • People who use or purchase our Technologies
  • Business Clients who work with us
  • Job Applicants.
  • Current and Former Employees
  • Security of your Information
  • Profiling and Automated Decision Making

What Information we collect about you

This can include the following:  name, date of birth, address, phone number, email address, job title, company address, payment details where relevant, IP address, geographical location of where you accessed our website, how you use/interact with our website, information from cookies (if you have consented to their use) and information about your computer or other electronic device (tablet browser type).  For more information on our use of cookies, please click here.

Security of your information

PhysioFunction respects your data and has taken appropriate measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. 

Using our Website and contacting us via our Website

What Information do we collect?

On our website

Where you have given your consent (where lawfully required) we use cookies and log files to collect information from the computer hardware and software you use to access the Site or from your mobile.  This includes the following:

Please see our cookie policy by clicking here.

Case Study, Testimonials and Images on our website have been obtained and names collected with the individual's consent.  We will always seek consent before using any public material on our website.

Our website uses software developed by Craft, here is the link for Craft’s privacy document.  https://craftcms.com/privacy

Third Party Links and Services

Our website contains links to third party websites and services.  Please remember that when you use a link to go from our Site to another website or you request a service from a third party, this Privacy Policy no longer applies. 

Your browsing and interaction on any other websites or your dealings with any other third-party service provider, is subject to that website’s or third-party service provider’s own rules and policies.

We do not monitor, control or endorse the privacy practices of any third parties and encourage you to become familiar with the privacy practices of every website you visit or third-party provider that you deal with and to contact them if you have any questions.

This Privacy Policy applies solely to personal information collected by us through our Service and does not apply to third party websites and third-party service providers.

How do we use the information we collect from our Website.

We use the information collected from log files and cookies to monitor site traffic, volume and usage statistics.  We use this information to ensure that our website provides the best service possible to our users.

We use a third party to collect and analyse our data called Google Analytics.  For Google Analytics Privacy Policy, please review  - https://policies.google.com/pr...

On our Website Contact Page

We collect information when you voluntary complete the Contact Form and when you tick the opt in box to receive updates on the service we offer, new technologies, quarterly newsletters and future events.

The personal information that you complete on the contact form will be backed up and stored so that we can respond to your enquiry. The personal information that you have provided will be deleted 3 months after your enquiry or when your enquiry has been fulfilled by our Client Services Team.

How will we use the information we collect about you

We collect information about you to manage your enquiry about our service and if you agree to email you about marketing updates on the service we offer, new technologies, quarterly newsletters and future events.  Your enquiry will be dealt with by our Client Service team and if you have opted in to receive marketing updates this will be handled by the Marketing Team.   Your personal details will be retained until your enquiry has been fulfilled and/or you are no longer a client with us.   

E-newsletter and Email updates about our service, new technologies and future events

If you have voluntary opted in and consented to receive updates about our service, new technologies and future events, you may opt out at any time.  You have a right at any time to stop us from contacting you for marketing purposes.

In some of our e-mail messages we use a ‘click through URL’ linked to third party websites – YouTube and Facebook.  We may track click-through data to assist in determining interest in particular topics and measure effectiveness of these communications.

We use a third-party provider MailChimp to deliver our E-mailed quarterly newsletter and service updates.  We gather information about E-Mail clicks and openings.

For more information, please refer to the Mail Chimp privacy notice by reviewing it here - https://mailchimp.com/legal/pr...

People who enquire about our service via Social Media

People who contact us via Facebook, Twitter, Instagram, LinkedIn via the direct message function will be stored in our in-box for 3 months and after this date the message will be deleted – it will only be shared with the intended recipient.

We also use a third-party provider via Hootsuite to manage our social media interactions.  If you send a direct message via social media the message will be stored by Hootsuite for 3 months.

Hootsuite’s Privacy policy can be viewed here https://hootsuite.com/en-gb/le...

People Who Enquire about Our Service by Telephone

In order to provide information about our service to people who enquire for the first time, we need to hold the details of the person who requested this information.  The information will be used by Client Service Personnel to fulfil your enquiry and then deleted once the request has been fulfilled and/or you are no longer a client of PhysioFunction.

People who enquire about our Service by Email

In order to provide information about our service to people who enquire for the first time, we need to hold the details of the person who requested this information.  The information will be used by Client Service personnel to fulfil your enquiry and then deleted once the request has been fulfilled and you are no longer a client of PhysioFunction.

People Who Register as New Business Clients

See separate privacy notice by clicking here

People Who Register as New Clients

See separate privacy notice by clicking here

People Who Use or Purchase Our Technology

Technology providers that we utilise are able to access client data for monitoring and support purposes only.  All clients will be informed of this prior to using or purchasing the technology and will be asked to sign a consent form.  The technology providers are listed below:

Cyclone Mobility

Cyclone Mobility provide us with the FES bike systems that we use at our Moulton Centre of Excellence.

All clients will receive their own security password and log-in number.  The security passwords/log-in number will be used by the client to access their own dashboard on the FES bike system so that they can use the device and access their performance information.

Cyclone are able to access all patient data stored within the online database (rtilink.com). They are also able to log into the tablet controllers of the RT300 and the RT200 via the LogMeIn platform. Both are for monitoring and support purposes only with regards the use of the FES equipment. Should any auditing/research plans be formed consent would be sought separately to the usual everyday use consent that will be given by the client at the start of their treatment.

Their privacy document can be reviewed here:https://www.cyclonemobility.com/privacy-cookie-policy/

Medi-Touch

Medi-Touch provide us with the Balance Tutor piece of equipment that we use at our Moulton Centre of Excellence.

All clients will receive their own security password and log-in number.  The security passwords/log-in number will be used by the Neurological Physiotherapist to access Balance Tutor dashboard to use the device as part of the clients’ rehabilitation and access the clients performance information.

The Medi-Touch Representative will only access the Balance Tutor when accessing the Balance Tutor for training and technical support under the guidance of a PhysioFunction member of staff.  However, in the event of a multi-centre research trial, separate client consent will be attained as data will be required by third parties.

The Medi-Touch Privacy Document can be reviewed here - http://meditouch.co.il/about-us/privacy-policy/

Bioness and Ottobock

Bioness and Ottobock provide us with FES devices for Foot Drop for our clients to purchase to use in their daily life.  When there is a fault with a device, the device will be sent back to the manufacturer Bioness or Ottobock to be mended on behalf of the owner (client).  The manufacturer will at this point be able to access the owners name and D.O.B as it will be stored on the device. The manufacturer will not use the data, but owners will be made aware of this process and consent sought by PhysioFunction.

Job applicants, current and former employees

Please see separate Privacy Policy by clicking here

Security of your information

PhysioFunction respects your data and has taken appropriate technical and organisational measures to ensure we have migrated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

Profiling and automated decision making

Details on your interactions with PhysioFunction may be used to review the effectiveness of our service.  However we do not undertake any automated profiling or automated decision making processes.

Your rights

Subject to certain limitations, you have the right to:

 - Object to the processing of your personal data, based on your particular situation, where this processing is based on the legitimate interests of PhysioFunction, where it involves direct marketing, or where it is completed for research purposes.

- Withdraw consent to the use of your information. All of our marketing communications contain an unsubscribe link.

Concerns or Complaints

If you have concerns or questions over the collection, storage or processing of your data please contact:

Data Information Officer

50 High Street, Long Buckby, Northamptonshire, NN6 7RD

finance@physiofunction.co.uk

If you have concerns about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK commissioner’s Office (ICO).  

You can find the details on how to do this on the ICO website – https://ico.org.uk/concerns/ or by calling their helpline on 03003 123 1113

Changes to our Privacy Notice

We keep our Privacy Notice under review.  This Privacy notice was updated on 21st May 2018.